Privacy Policy

Effective Date: July 3, 2025 

At Floors to Go, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information, including phone numbers and SMS/text message consent, in compliance with industry standards and carrier requirements.

We may collect the following personal information when you interact with us:

• Name, phone number, email address
   
• Purchase or service inquiry details
   
• Communication history (calls, emails, texts)
   
• Website usage data such as IP address and device type
   

Your information is used to:

• Respond to your questions and support requests
   
• Provide updates about orders, deliveries, and customer care via phone or SMS
   
• Improve our customer service and communication
   
• Send non-promotional SMS updates such as delivery notifications and service information
   

By providing your phone number and agreeing to receive texts, you consent to receive text messages from Floors to Go at 240-600-0202 regarding customer care and delivery notifications. Consent is not a condition of purchase. Message frequency varies depending on communication needs. Message and data rates may apply.

You may opt out at any time by replying STOP, CANCEL, or UNSUBSCRIBE. For assistance, reply HELP or contact us at floorstogorockville@gmail.com or 240-600-0202.

• Customer data is not shared with third parties for promotional or marketing purposes.
   
• Mobile opt-in and consent information are never shared with anyone for any purpose.
   
• Any information sharing described elsewhere in this policy excludes mobile opt-in data.
   

We use cookies and similar tracking technologies to improve your website experience. You can manage or disable cookies through your browser settings.

We take reasonable administrative, technical, and physical measures to protect your data. While no system is completely secure, we follow industry best practices to safeguard your information.

You have the right to:

• Opt out of receiving SMS messages at any time by replying STOP
   
• Contact us to update, access, or request deletion of your personal information
   
• Manage cookies and tracking settings via your browser
   

Floors to Go
Phone: 240-600-0202
Email: floorstogorockville@gmail.com
Website: https://floorstogorockville.com

Floors to Go collects SMS consent verbally from customers either in person or over the phone. Staff use this script when asking for consent:

"By providing your phone number and agreeing to receive texts, you consent to receive text messages from Floors to Go regarding Customer Care and Delivery Notifications. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance."

We do not send marketing or promotional texts without explicit written opt-in and never share mobile opt-in information with third parties.

Use of Services
Floors to Go provides products and services related to flooring solutions. By placing an order or contacting us, you agree to use our services lawfully and follow all applicable rules.

SMS Messaging Consent
By providing your phone number and agreeing to receive texts, you consent to receive text messages from Floors to Go at 240-600-0202 regarding customer care and delivery notifications. Consent is not a condition of purchase. Message frequency varies depending on communication needs. Message and data rates may apply.

You may opt out at any time by replying STOP, CANCEL, or UNSUBSCRIBE. For assistance, reply HELP or contact us at floorstogorockville@gmail.com or 240-600-0202.

Limitation of Liability
Floors to Go is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective upon posting on our website. Please review them regularly.